Refund Policy
Actual · last updated 28 October 2026
If Actual isn't right for you, you get your money back. No forms, no
arguing.
Bought on the web
- Within 14 days of any purchase or renewal (monthly, yearly or lifetime),
ask and you'll get a full refund. No reason needed.
- After 14 days, write to us anyway. If something went wrong (a charge you didn't expect, a
feature that didn't work), we'll make it right.
- A refund ends the plan it paid for. Nothing you recorded is lost: your calendar stays,
read-only, and you can export all of it.
To ask, email support@actualplanner.com from the
address you bought with (or include it), and we'll answer within two business days. Refunds go
back to the way you paid and usually show up within 5–10 business days, depending on your bank.
Your receipt also has a link to our payment partner, who can help with a purchase directly.
Bought in the Android app
Purchases in the Android app are made through Google Play. Within 48 hours you can ask
Google directly for a refund from your Google
Play order history. After that, email us with your order number (it starts with GPA) and we'll
refund it through Google Play under the same 14-day rule.
Cancelling
Cancelling a monthly or yearly plan stops the next renewal; you keep using Actual until the end
of the period you've paid for. A cancellation isn't a refund. If you want your money back for the
current period, ask within the 14 days above.
Your rights where you live
This policy adds to any rights you have under the law where you live, such as the EU and UK
14-day right to withdraw from an online purchase. It never takes them away.
Contact
Actual Software LLC, 4539 N 22nd St #7781, Phoenix, AZ 85016, United States.
support@actualplanner.com.